Head over to our pricing section to send us a quote. We’ll send back the estimate as soon as possible. Also, we don’t charge for sending quotes.
For Vector Art – our cost is based on complexity of the Art/Logo. For Embroidery Digitizing our cost is calculated after every 1000 stitches and based on the number of man-hours required. If you offer regular work, we can work out a payment plan for the same.
Our turnaround time varies from 4-6 hours (or same day delivery) in some cases. Incase the work is complex it may take 24-48 hours. You can let us know if you have any deadlines.
Our Embroidery Digitizing page displays embroidery samples. It includes all the information you need to place an order with us.
Yes, we do vectorize photographs. Please check our website for samples.
Yes, there could be a technical glitch. If you face this issue, please send us an email with your vector or digitization request. We also prefer images that are 10 mb or lesser. If you have experienced this issue more than once, please contact our customer representative and we will help solve the problem.
Our system does not accept any type of file that is bigger than 10 mb and we accept files only in certain formats. We advise you to compress the file before sending it our way. Uploading time depends on your internet speed and the size of your file.
No, we do not accept art by fax. You can send a 350 dpi scanned version of your artwork as an e-mail attachment.
Vector files only open in programs that support vector graphics, for eg. Adobe Illustrator and Corel Draw. If you cannot access the file through these programs send us an email at firstname.lastname@example.org. Send us your artwork detail along with the name and version of the program you are using to open the vector file. We will resend the file in the format that works for your system.
Partially vectorized files include the computer link to the font/s you used on your computer. If our system doesn’t have that specific font, it will be replaced by another font from our system. To avoid having a font you are not aware of, it is recommended to convert the outline/curves before sending us your artwork. It helps us to vectorize/digitize your artwork exactly as you imagined it to be.
Corrections can be sent in before 12 noon for a same day request.
We do not charge for minor corrections. We also do not charge if a correction is needed due to our misunderstanding or an error by us. However, changes, which were not communicated and might need time to rework will be charged for.
Yes, we provide a special color separation service. We can vectorize your art so it is ready for separation.
We keep all our orders’ records for a month post the order is completed.
We respect your privacy and will never disclose your personal details to any third party. Additionally your financial details are used directly in PayPal and never saved with us.
Art Logo is committed to protecting your privacy and all payments are safely processed via PayPal.
The images you provide are absolutely safe in our hands and we will never share it with a third party.
It is illegal to duplicate a copyrighted image without prior permission. By submitting an image to us for reproduction, we assume you are the image’s owner or have received permission from the owner to reproduce the image.
After you place an order, a side-by-side proof of the original image next to the new vector artwork sample will be emailed to you (as a jpg copy of the vector file). You can compare the new vector artwork image to the original. Payment for vector artwork services is requested only after the comparison proof has been approved by you.
Not necessarily. EPS stands for Encapsulated PostScript. It is a graphic file format for importing and exporting PostScript files. An EPS file may contain raster, vector, or both. Few suppliers while requesting an “EPS file” may be asking for a 100% vector EPS file. This confusion should be clarified as several non-vector programs can also be saved as EPS files.
It depends on the quantity and image complexity. We usually take 12 -16 hours to complete the task. Please let us know if you have a deadline and we will try our level best to meet it.
If your image doesn’t feature in the list mentioned above, take a screenshot and send it to us.
The maximum size of each file should be 5 MB. However, if you have a bigger file than 5MB, it is mandatory to use the FTP system.
We work five days in a week. Our hours of operation are from __ to ___
In case, if you find any problem with the image, please send an email to us. We will try fixing it without any extra cost.